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오진아 ( Oh Jin-A ) - 인제대학교 간호학과
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Abstract
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Purpose: This study was a descriptive research to provide fundamental data in ensuring a high quality of nursing service needed by children’s parent according to perception of uncertainty and care satisfaction of them between
pediatric outpatient department and emergency room.
Methods: For this study, 192 children’s parents were questioned in a general hospital located in Busan from August 1 to 31. 2009. The collected data were scored by use of frequencies, x2 test, t-test, AONVA, Pearson’s correlation coefficient via SPSS/WIN 17.0.
Results: With the compare of characteristics related to children’s parents visiting emergency room and pediatric outpatient department, there were statistically significant difference in relation and age of parent, main caregiver, cause of arrival, and waiting time from arrival to procedure. The perception of uncertainty for parent in the emergency room showed significant difference to outpatient department. In nursing service, the highest score was category of professional skill and technic. In addition, overall parents’ perceptions on providing information showed lower than any other nursing service. Last but not least, a significant correlation indicated between the perception of uncertainty and satisfaction of nursing service.
Conclusion: Efforts to improve parent satisfaction for nursing service are needed to decrease their perception of uncertainty. Providing information and communication by nurses are necessary to improve quality of nursing service.
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KeyWords
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아동간호, 불확실성, 간호서비스, 소아과
Child care, Uncertainty, Nursing service, Pediatrics
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원문 및 링크아웃 정보
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등재저널 정보
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